Configuring the Contact ID Service : General

Select the General tab:

• The Client Code (or account number) should be supplied by the monitoring station and is used to identify the system when a report is generated
• If the Controller must dial a number to gain an outside line (for instance, 1 or 9), create a separate phone number, then select it as the PABX Number.
• Phone Number 1 defines the primary phone number of the monitoring station to be dialed by the service when it first is initiated to report an event
• Phone Number 2 defines an alternative number to be dialed if the primary phone number - and backup phone number if the Use Alternate Dialing Method is enabled - cannot be reached. More on this shortly.
• Phone Backup defines the number to be dialed if a connection to the monitoring station cannot be made on the Primary number. In many cases, this will be an alternative monitoring station.